Sofre Business Privacy Policy

Last updated: 03/08/2026

1) Overview

This Privacy Policy explains how Sofre ("we", "us", "our") collects, uses, shares, and protects personal information when you use the Sofre Business App (the "App") as a restaurant or grocery store partner (collectively, "Merchants").

By using the App, you agree to this Privacy Policy.

2) Information we collect

A) Information you provide

• Account information: restaurant or grocery store name, owner/manager name, phone number, email address
• Business information: address, business hours, menu or product items, prices, item descriptions, photos
• Order management: order acceptance/rejection, preparation times, order notes
• Grocery store cost data: if you operate a grocery store, the cost/buying price you enter for each product. This is used only to calculate Sofre's profit-margin-based platform fee (see Section 4) and is not shown to customers.
• Financial information: earnings, payout history, bank account details for payouts
• Support communications: messages and information you share with support

B) Information collected automatically

• Device and technical data: device model, operating system, app version, language settings
• Usage and diagnostics: screens viewed, actions taken, crash logs, performance data
• Network data: IP address and approximate region (used for security and reliability)

3) Push notifications

We send push notifications for new orders, order updates, and service announcements. You can manage notification preferences in your device settings. Disabling notifications may affect your ability to receive timely order alerts.

4) How we use your information

We use your information to:

• create and manage your merchant account
• display your Merchant profile and menu/catalog to customers
• process and manage orders
• calculate and process your earnings and payouts
• for grocery stores, calculate our platform fee based on the profit margin (selling price minus your entered cost/buying price) on each order
• provide customer support and resolve disputes
• send service communications (order alerts, status updates, announcements)
• improve the App (performance, reliability, user experience)
• detect and prevent fraud, abuse, and unauthorized access
• comply with legal obligations and enforce our policies

5) How we share information

We do not sell or rent your personal information. Cost/buying price data you enter for grocery products is never shown to customers or other merchants, and is used only internally for fee calculation.

We may share information as follows:

• With customers: merchant name, address, menu/catalog, prices, preparation status, and estimated times are displayed to customers placing orders.
• With Drivers: merchant address and order details needed for pickup and delivery.
• With service providers: we use Supabase for core infrastructure (authentication, database, storage). Providers may process data on our instructions to operate the Services.
• Legal and safety: we may disclose information if required by law or to protect users, prevent fraud, or respond to safety/security issues.

6) International data transfers

Your information may be processed and stored in countries outside your country of residence. By using the App, you consent to the transfer of your information to these countries. We take reasonable steps to ensure your data is treated securely.

7) Data retention

We retain personal information only as long as necessary to provide the Services, resolve disputes, maintain records, and meet legal/accounting obligations.

• Order records: retained as needed for operations, accounting, and compliance.
• Financial records: retained as required by tax and accounting regulations.

8) Your rights

Depending on your location, you may have rights regarding your personal information, including:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request correction of inaccurate or incomplete information
• Right to deletion: Request deletion of your personal information (subject to legal exceptions)
• Right to data portability: Request a copy of your data in a portable format

To exercise these rights, contact us at support@mysofre.com.

9) Account deletion

Merchants can request account deletion by contacting support@mysofre.com.

When you delete your account:

• your restaurant or grocery store will be removed from the platform
• we stop using your data for active services
• we may retain limited records if required for legal compliance, financial auditing, or dispute resolution

10) Data security

We use reasonable technical and organizational safeguards to protect personal information. However, no method of transmission or storage is 100% secure.

11) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be available within the App and at www.mysofre.com.