Sofre Terms & Conditions

Last updated: 03/08/2026

1) Who we are and what we do

Sofre is a platform that helps Customers discover restaurants and grocery stores (collectively, "Merchants"), place orders, and arrange delivery through independent Drivers. Merchants and Drivers are third parties that use Sofre to provide food/product preparation and delivery services.

2) Eligibility

• You must be at least 13 years old to use the Services.
• If you are under 18, you confirm you have permission from a parent/guardian to use the Services.

3) Accounts and security

• You are responsible for keeping your account credentials confidential and for all activity on your account.
• You must provide accurate information and keep it up to date.
• We may suspend or terminate accounts that are fraudulent, abusive, or in violation of these Terms.

4) Ordering and service availability

• Menus, prices, availability, and delivery times may change and may not always be accurate in real time.
• We may limit or refuse service in certain areas or at certain times for operational or safety reasons.

5) Prices, fees, and Cash-on-Delivery (COD)

• Item prices are set by the Merchant. Delivery fees and platform fees (if any) will be shown before you place an order.
• If COD is selected, you must pay the total due at delivery.
• You are responsible for having the correct amount, where reasonably possible, and for confirming the amount paid.
• If we add other payment methods later, the App and these Terms may be updated.

6) Cancellations, refunds, and issues

• Once a Merchant begins preparing your order, cancellation may not be possible.
• Refund decisions (if applicable) depend on the situation and our review of available information.
• Report issues as soon as possible via the App or at support@mysofre.com.

7) Delivery and customer responsibilities

You agree to:

• Provide an accurate delivery address and clear instructions.
• Stay reachable by phone during the delivery window.
• Meet the Driver at the delivery point if required.
• Treat Drivers and Merchant staff respectfully.

If you are unreachable, provide an incorrect address, or fail to receive the order, applicable fees may still apply.

8) Live tracking and location

• During an active delivery, you may be able to view the Driver's live location in real time.
• Tracking may rely on Apple Maps and Google Maps and may be unavailable or inaccurate at times.
• For details about location retention (including deletion within 24 hours), see our Privacy Policy.

9) User conduct

You agree not to misuse the Services, harass others, attempt unauthorized access, or use the Services for unlawful activity.

10) Merchant information and allergens

• Merchants are responsible for the accuracy of their listed items (menus or product catalogs) and for food/product preparation or packaging.
• If you have allergies/dietary requirements, you must confirm with the restaurant or check product packaging/labeling before ordering. Sofre cannot guarantee allergen-free preparation or verify packaged product ingredients.

11) Third-party services

The Services may interact with third-party services (including Supabase, Apple Maps, Google Maps). Their terms/policies may also apply.

12) Intellectual property

Sofre trademarks, logos, and app content (excluding Merchant content) are owned by Sofre or licensed to Sofre. You may not copy or distribute our content without permission.

13) Disclaimers

Services are provided "as is" and "as available". We do not guarantee uninterrupted or error-free operation.

14) Limitation of liability

To the maximum extent permitted by law, Sofre's total liability for any claim related to an order is limited to the amount you paid (or were required to pay) for that order, unless the law requires otherwise.

15) Indemnity

You agree to defend and indemnify Sofre from claims arising from your misuse of the Services or violation of these Terms.

16) Suspension and termination

We may suspend/terminate access for violations or risk. You may stop using the Services at any time.

17) Account deletion

You can permanently delete your customer account from within the App. If you cannot access the App, email support@mysofre.com. Some records may be retained if required by law or to resolve disputes.

18) Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19) Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sofre regarding the Services and supersede any prior agreements.

20) Force majeure

Sofre shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

21) No waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by Sofre.

22) Changes to these Terms

We may update these Terms. Continued use after changes means you accept the updated Terms.

23) Governing law

These Terms are governed by the laws applicable in Afghanistan, unless mandatory law requires otherwise.